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Customer stories

Read case studies of how we’ve helped people to resolve issues with their providers. Personal information about our customers has been changed to protect their privacy. 

If you have an issue with your energy or water provider that you have been unable to resolve, we might be able to help. Read more about how to make a complaint.

We received 16,064 complaints in 2020/2021. 94% were finalised within 30 days. Read more in our 2020/2021 Annual Report.