People living in apartment buildings might be confused by their hot water bill because they are part of an embedded network. Our Ombudsman Janine Young spoke to 10 News First Sydney about the lack of consumer protections for residents being billed for hot water as part of an embedded network.
The Channel 10 News First journalist, Lachlan Kennedy came well prepared after reading Spotlight On which he described as a clear, accessible and interesting report that really helped him understand the complexity of the issue.
EWON were featured as part of a well-balanced news report which included interviews with residents living in a new apartment building in Kellyville.
The story aired on the 5pm news on Friday 11 March 2022. To see more click on the video below.