We produce a wide range of factsheets and brochures that answer common questions about energy providers and our services. Download PDF copies of our factsheets below or download our brochures. If you need additional support during COVID-19 visit our support page.
Hot topic factsheets
- Disconnections and restriction of supply
- Estimated bills
- Rebates and concessions
- Saving energy and water around the home
Factsheet collection
- High energy bills
- Backbilling
- Changing retailers
- Common hot water systems
- Credit default listing and debt collection
- Living in an embedded network
- FAQs about embedded networks and exempt sellers
- FAQs about transfers to a new energy company (RoLR)
- Energy and water outages
- Essentials for community workers
- Help for small business customers
- Helping or representing someone with a complaint
- High water bills
- Life support checklist
- Moving in and out of a property
- Sewer chokes
- Water leaks
- We have referred your complaint back to your provider's specialist complaints team
- We're investigating your complaint
