Have a complaint
about your energy,
gas or water provider?
 

We can help.

How we can help

1 Contact your provider first

Always let your provider know first if you have an issue. Find out how they can help you.

2 Complain to us

If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.

3 We can investigate

If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.

4 We'll find an outcome

We’ll work towards a resolution that’s fair and reasonable. Our services are free.

Complaints update

423

New complaints last week

1316

Open complaints

400

Complaints closed last week

Upcoming events

Parramatta Energy & Water Bill Support Day

26 Oct 2022

Recharge and Energise Community Workers Forum

26 Oct 2022

Community Assistance Day

27 Oct 2022

In the news

EWON wins SOCAP Award from consumer professionals

26 Aug 2022

EWON featured on ABC News

23 Aug 2022

EWON Insights Apr to Jun 2022

10 Aug 2022

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