Media releases 2020 - Energy & Water Ombudsman NSW

Energy payment plans: one-size-fits-all approach fails customers in financial distress

9 Dec 2020: Energy was unaffordable for many Australian households before the global pandemic. Now it is even more critical that the energy sector plans for the inevitable COVID-19 related affordability crisis predicted for 2021. The latest...

Complaints fall during COVID-19 but expected increase now emerging

7 Oct 2020: Following months of bushfires, and then state-wide lockdown due to COVID-19, the second part of 2019/2020 presented significant challenges for NSW energy and water consumers. Despite this, the Energy and Water Ombudsman NSW...

Awareness campaign helps take the sting out of COVID-19 related bill shock

25 May 2020: Winter is coming and COVID-19 related energy bill shock may follow, but free, fair and independent advice is available.

Partnership providing virtual support during COVID-19

20 May 2020 - The Energy & Water Ombudsman NSW (EWON) is partnering with Hunter Water and Kurri Kurri Community Services to deliver its first virtual Bring Your Bills day and community expo, to support our community during COVID-19....

Sean Choolburra encourages mob to keep energy bills down

29 Apr 2020 - Comedian Sean Choolburra teamed up with the Energy & Water Ombudsman NSW (EWON) to raise awareness of energy and water issues among Aboriginal and Torres Strait Islander communities in NSW.

Community Assistance Day for Wagga Wagga residents

2 Mar 2020 - Service NSW, the Department of Communities & Justice and the Energy & Water Ombudsman NSW (EWON) will host a Community Assistance Day in Wagga Wagga this week.