Read the latest media releases from the Energy & Water Ombudsman NSW (EWON). You can also view our media release archive.
-
Consumer protections failing thousands of renewable energy customers
31 May 2022: A growing number of renewable energy customers face vulnerability in an evolving energy market without urgent reform of external dispute resolution (EDR) models. A new report from the Energy & Water Ombudsman NSW (EWON)...
-
Lockdown energy debt could lead to spike in complaints
19 October 2021: The Energy and Water Ombudsman NSW (EWON) Annual Report 2020/2021, released today, reports 16,064 complaints received in 2020/2021, a 17% decrease compared with 2019/2020. The introduction of the AER Statement of...
-
Customers reliant on life support equipment will benefit from national energy rule change
30 July 2021: Australian customers reliant on life support equipment will soon find it easier to shop around for better energy deals, giving them access to the same retail market competition as other consumers. The Energy & Water...
-
Energy Ombudsman NSW participates in Snowy Valleys Seniors Festival
19 Apr 2021: The Energy & Water Ombudsman NSW (EWON) is partnering with Snowy Valleys Council to hold a Seniors Expo in Tumbarumba on Tuesday 20 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
-
Energy Ombudsman NSW participates in Gundagai Seniors Festival
19 Apr 2021:The Energy & Water Ombudsman NSW (EWON) is partnering with Gundagai Neighbourhood Centre to hold a Seniors Expo on Wednesday 21 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
-
Energy Ombudsman NSW participates in Albury Seniors Festival
19 Apr 2021: The Energy & Water Ombudsman NSW (EWON) is partnering with Albury City Council to hold a Senior’s Assistance Day on Thursday 22 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
-
49,000 hot water customers in NSW left unprotected by outdated regulations
8 Apr 2021 More than 49,000 NSW residents live in apartment buildings or strata complexes where the sale of hot water is unregulated - these customers have no access to energy specific consumer protections or dispute resolution. The Energy...
-
Archive
View and download past media releases. You can read media releases for the current year. Media releases 2020
