Spotlight On is our regular systemic issues report. This online report highlights issues revealed in our casework, outlines policy challenges and proposes industry discussion points.

For queries about policy issues raised in Spotlight On, contact Rory Campbell. For media queries contact Fran Strachan.

  • Dispute resolution in the evolving energy market

    May 2022 Introduction: Australia’s national energy market is evolving – at great speed. Growing socio-political, economic and environmental pressures have led to a move away from carbon-intensive, non-renewable energy sources...

  • Consumer and small business energy debt solutions

    November 2021 “COVID has left a scorched economic path, particularly in areas that were more disadvantaged pre-pandemic. In so many communities, we are leaving people behind.” Dr Cassandra Goldie, CEO, ACOSS1 After benefiting...

  • Embedded networks - it's time for change

    June 2021 How the existing embedded network framework can be improved to ensure clarity, transparency, accountability and ultimately, consumer protection.

  • Hot water embedded networks

    March 2021 The supply of hot water to NSW apartments should be simple, well-regulated and offer residents the same consumer protections as their gas and electricity supply. This isn't the case.

  • National Energy Affordability Framework

    December 2020 As our federal and state governments consider how and when to wind back economic support for households affected by the COVID-19 pandemic, most industries are preparing for an affordability crisis to develop in 2021. But is...