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Table 1 Traditional Customers

Traditional Customers from May 2022 Spotlight On

What entities provide their energy services?
National Energy Customer Framework (NECF)
  • authorised energy retailers
  • licenced distributors
  • metering providers
  • embedded network operators
What are the products and services?
National Energy Customer Framework (NECF)
  • retail market contracts
  • metering
  • connection services
  • electricity supply
What are some consumer issues and risk areas?
National Energy Customer Framework (NECF)
  • retail market contract terms
  • marketing and offers
  • information requirements 
  • disconnection and reconnection protections
  • consumers experiencing vulnerability and affordability issues
  • complaints and dispute resolution
  • retailer failure
  • metering and access to data
  • billing 
  • network connection and supply
  • transfer of retailer billing rights including explicit informed consent

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