You can complain to us if you have an issue with your electricity, gas or water providers, provided they are one of our members.
Try to sort out the problem with your provider first. In many cases, they can resolve the issue directly with you. If the problem isn't fixed or you're not happy with its response, contact us by phone or submit a complaint online. You can contact us at any time in the process for independent advice. If you have been disconnected, or are at risk of being disconnected, contact us on Freecall 1800 246 545 during business hours.
You can complain to us about a wide range of issues including:
- high or disputed bills
- payment difficulties
- marketing or transfers
- new and existing gas, electricity and water connections
- solar energy
- common hot water
- embedded networks
- digital meters.
There are also some things that we can't help with. They are out of our jurisdiction.